IT Help Desk Power BI Dashboard Template for Ticket Management

This Power BI IT Help Desk Dashboard template is designed to streamline your support team’s performance tracking and ticket management. The template provides an interactive and visually appealing way to monitor key metrics, such as ticket volume, response times, and resolution rates, all within a customizable dashboard.

Key Features:
– Interactive Dashboards: Visualize your IT support data with various charts, KPIs, and performance metrics.
– Customizable: Easily tailor the dashboard to suit your business needs and data requirements.
– Ticket Management: Track open, closed, and pending tickets, ensuring no support request falls through the cracks.
– Performance Insights: View detailed insights on response times, resolution rates, and ticket distribution across different support teams.

Bonus:
Excel Data File: Included with the template is an Excel file to help you manage the data displayed on the dashboard. The file is structured to track and store your IT help desk ticket data, allowing you to import it directly into Power BI for automatic updates.

Whether you are a small business or a larger enterprise, this Power BI IT Help Desk Dashboard will improve your ability to monitor and optimize your support operations, giving you the insights needed to provide excellent customer service.