Refund and Returns Policy
Effective Date: December 22, 2024
At MySoftCastle, we strive to provide the best quality digital products to our customers. If you are not completely satisfied with your purchase, we offer a full refund policy on digital products.
1. Refund Policy
We accept full refunds for digital products purchased from our website, mysoftcastle.com, under the following conditions:
- You must contact us within 7 days of your purchase to request a refund.
- Refund requests must be made via email to contact@mysoftcastle.com. In your email, please include your order number and the reason for the refund request.
Once your refund request is received and processed, we will send you a confirmation email, and the amount will be credited to your original payment method.
2. Exceptions
Since our products are digital downloads, once a product is downloaded or accessed, the refund policy may not apply if the product has already been used or downloaded beyond the point of initial access. Please ensure you are satisfied with your purchase before downloading.
3. How to Request a Refund
To request a refund, simply email us at contact@mysoftcastle.com with the following information:
- Order Number
- Name and email address used for the purchase
- Reason for refund request
We will process your request as quickly as possible, typically within 2-3 business days.
4. Contact Us
If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us at:
Email: contact@mysoftcastle.com
Website: https://mysoftcastle.com